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ModelWorld Maidstone

ModelWorld Maidstone
Address: 18a The Courtyard, Newnham Court, Bearsted Road, Maidstone, Kent ME14 4LH

Telephone: 01622 735855

Website: http://www.modelworlduk.com/

Data Source: Hornby Stockist
Model Shop Ratings
CriteriaCustomer Rating
Overall Rating 4/104.1/10
38%
of users recommended this shop
ModelWorld Maidstone is rated 4.1 out of 10 from 13 Reviews
Arrogant do not use
Comments
Overall Rating2/10245.0/10
They have no social skills, spoke down to me and made the whole buying experience painful. To say they are arrogant would be an understatement. Had I realised there was another model shop locally I would have gone there and suggest you do.

Submitted By: Steve



Not Recommended Not Recommended
A Good Service
Comments
Overall Rating7/10245.0/10
In the year or so i have been using this shop i have had a fairly good experience. There are two members of staff that are generally very polite and clearly share the same enthusiasm i have for my hobby, especially the younger chap that does the helicopters although i have on occasions been unfortunate enough to speak to some of the "older" and seemingly very miserable members of staff that, once they do (i could say eventually for a couple of occasions) acknowledge that myself or other customers are waiting to be served, never really seem to be interested in helping and most of the time i just end up getting passed on to another staff member when asking for parts that i can sometimes actually see behind the counter.

The reason for the 7/10 is down to the other members of staff but if it wasn't for the attitude they have shown this fascinating shop would certainly get a 10/10 from me. I wouldn't tell anyone to keep clear of this shop as if you speak to the right people you will certainly not be dissapointed with the service.


Submitted By: Ray



Recommended Recommended
Avoid this shop
Comments
Overall Rating0/10245.0/10
As a newcomer to Heli's I was given very bad advice by staff at this shop. I ended up wasting a small fortune before being put in touch with the owner of Elite Models at Ashford (Rod?) He and his staff are a joy to deal with in contrast to the smart alec miserable sods at Model World -- I understand the other side of the shop, railways etc is altogether a better service. Do not waste your time or money on anything helicopter related at thiis shop which is owned by someone at CenturyUK who should be running a better service.

Submitted By: Sprinter, Kent



Not Recommended Not Recommended
Fantastic Customer Service
Comments
Overall Rating10/10245.0/10
Fantastic customer care and second to none, post-purchase support. I bought my Son's entry level nitro car for him at Christmas. The guys there, especially Chris have been very patient taking us through our "ups and downs" whilst my son abuses the car! Most occasions, they have offered to either fix the problem or advise us on embarissing basics there and then. They really want you to get the most out of your purchase including not waiting for days for repairs, etc. They repaired a fault today in 10 minutes! Nothing is too much trouble to them and the knowledge they have is fantastic. I will be buying my Son's upgrade car from them and no one else. Good work guys and thanks for making it a pleasure to shop with you! Many thanks Leigh

Submitted By: Leigh Phillips



Recommended Recommended
Would use again
Comments
Overall Rating10/10245.0/10
I have been a customer of this shop for many years and the staff have always been really helpful and pleasant, but I have seen some of the idiots that they have to deal with and I cant understand just how stupid and thick some of them are.

The guy who runs the train and scalextric department is fantastic and has a realy good attitude towards his customers.

I will always use this shop.


Submitted By: Big R



Recommended Recommended
Modelworld
Comments
Overall Rating0/10245.0/10
I have found them very aggressive and rude when asking about things. I agree having been to Elite Models at Ashford, their attitude was just soo different, helpful and open to discuss. Not talking to you like you are a fool.

I wont buy anything further from this shop, as they are just a horrible bunch of people.


Submitted By: Nick Jackson



Not Recommended Not Recommended
I have been to this shop many times and I have to agree t...
Comments
Overall Rating1/10245.0/10
I have been to this shop many times and I have to agree that they do talk down to you and seem to be misery personified! I haven't had to take anything back, but thanks to the above poster, I will be on my guard!

Submitted By: Andy



Not Recommended Not Recommended
I have been a user of this shop for several years now, I ...
Comments
Overall Rating10/10245.0/10
I have been a user of this shop for several years now, I have been very pleased by their service, very polite attitude, advanced knowledge of the hobby and their general helpfullness, when i first wanted to get into this wonderfull hobby i chose this shop over others in my area because of reccomendations from members of a flying club local to me and from the word go they helped me out, sorted me out a plane for me to learn on and were more than happy to help me out if i had any problems (or needed any spares when i ran out of talent)... I have bought all my modelling items from them and will continue to for the rest of the time i am into this hobby, a bonus is that once i joined my local club they offer a 10% discount on everything bought from them (which really helped when it came to buying my first nitro plane, which again they were very helpfull with), I totally dissagree with all comments below regarding attitude and customer service, this is a great shop and i would reccomend this to anyone especially someone looking to get into the hobby, whether it is planes, trains, heli's or cars...

Submitted By: Rich D



Recommended Recommended
I agree with the poster below, staff are rude and talk do...
Comments
Overall Rating0/10245.0/10
I agree with the poster below, staff are rude and talk down to you like your an idiot. Very Unhelpful and i would strongly recommend you stay away from this terrible shop.

Submitted By:



Not Recommended Not Recommended
I have recently tried to buy "gift vouchers" form this sh...
Comments
Overall Rating0/10245.0/10
I have recently tried to buy "gift vouchers" form this shop. The person I spoke to was to say the least miserable and just not interested, I still find it hard to believe that he could not do this over the the phone and I needed to actually be in the shop to buy them!

The fact the I would need to drive a 300 mile round trip seemed to just float by him.... my money was spent with another model company who are more than happy to oblige.

0/10 from me


Submitted By: Disgruntled



Not Recommended Not Recommended
I agree with the above, I've ordered items and never got ...
Comments
Overall Rating2/10245.0/10
I agree with the above, I've ordered items and never got a call... I've been in on several occasions for various parts for RC cars and aircraft and the customer service is very bad... most of the staff are rude, arrogant and overly unhelpful. I'm over forty and been spoken to like an idiot on several occasions by guys half my age. I was whittling balsa before they were born! I don't know how they keep in business. It's a convenient location I suppose. Look to elite models in Ashford for an altogether better experience and they will look after you!

Submitted By: Scott



Not Recommended Not Recommended
I bought a scalextric set from here reduced and it was pe...
Comments
Overall Rating10/10245.0/10
I bought a scalextric set from here reduced and it was perfect!!!

Submitted By: Lee-m from Sussex



Recommended Recommended
Just before Christmas i bought a Large helicoper from thi...
Comments
Overall Rating1/10245.0/10
Just before Christmas i bought a Large helicoper from this shop, i traved from ramsgate so it was a bit of a trip but i didnt mind, chanook was my choice, i took it home and quickly checked it out, the blades had chips out of them, so i packed it up and drove to the shop, i was made to feel like a thief, i must of broke it they said, i pointed out that the battiery pack was not charged, and i was back in the shop within one hour of buying the item, (it takes a hour to drive to Ramsgate and back) i pointed out that there is a sale of goods act that they must abide by, i was told this does not include models??? i then made it quite clear i was not leaving until this matter was sorted, after a while i was offered a credit note, not willing to waste any more time with theses people i took the note and bought a diffrent model, i made them take it out and test it before i accepted it, this was a pressy but i have since got into this hobbie and i have spent a fortune building myself up, but not one penny has gone to modelworld and never will, and because im new, im joining a lot of clubs/forums and i make sure they know this woeful tale in the hope they too will no longer use them.

Submitted By: Mark Booton



Not Recommended Not Recommended
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This page was last updated on 22 May 2012